Skip to main content
theNaru

Terms of Service

Last Updated: October 4, 2026

1. Acceptance of Terms & Accounts

By accessing or using theNaru, you agree to these Terms. theNaru is operated by Naru LLC.

  • Funeral directors sign in with Google.
  • Family members sign in with a one-time link sent to their email.
  • Memorials are verified before they can be shared publicly (see section 3).

We keep records needed to prevent fraud and abuse, and we may share them with law enforcement, as described in our Privacy Policy.

2. Prohibited Conduct: "The Zero-Tolerance Policy"

theNaru is a space for reverence and cultural tradition. We enforce a strict policy against fraudulent content:

  • Fake Death Notices: Creating a memorial for a living person or providing false information regarding a passing is strictly prohibited.
  • Fraudulent Solicitation: Using this platform to solicit funds under false pretenses is a violation of federal law.
  • Legal Deterrent: Any individual found creating a false death notice or engaging in "grief trolling" will be permanently banned, and theNaru will proactively cooperate with law enforcement for prosecution under state and federal fraud and defamation statutes.

3. Memorial Verification

Before a memorial can be shared publicly, it is verified in one of these ways:

  • by the funeral home that created it, once theNaru has verified that funeral home;
  • by an endorsement from a church partner;
  • by an identity check run by Stripe.

Memorials that are not verified are not visible to the public. A verified memorial may show a badge for the funeral home or church that verified it.

4. Flower Orders & Condolence Gifts

When flower ordering is available:

  • Korean wreaths (근조화환) are paid through Stripe and delivered by partner florists. Sections 14 and 15 cover cancellations and refunds.
  • Sympathy flowers are sold by Florist One, which charges your card and sends your order confirmation and receipt.

Condolence Gifts: Peer-to-peer condolence money sent via Venmo or Zelle is a direct transaction between the guest and the bereaved family. theNaru does not process, hold, or take commission on these transactions.

5. Platform Ownership Disclaimer

theNaru is a software technology platform. It does not own, operate, employ, or control any funeral home, funeral director, or funeral business. All funeral services are provided independently by licensed funeral directors. Use of the theNaru platform does not constitute operation of a funeral business by Naru LLC.

6. Technology Fee Disclosure

Any "theNaru Platform Fee" charged at the time of a flower arrangement request is a technology service fee for use of the theNaru platform. It is not a funeral service charge, florist fee, or funeral merchandise price. Full pricing for all arrangements is displayed before submission.

7. Privacy & State-Specific Compliance

  • Privacy: theNaru does not sell your personal information or share it for advertising. A "Do Not Sell My Info" link is in the footer of every page on app.thenaru.app. You can ask us to delete your personal information at app.thenaru.app/ccpa, or ask to see, correct or delete it by emailing privacy@thenaru.app. Details are in our Privacy Policy.
  • TCPA Compliance: theNaru never sends automated SMS messages. All memorial sharing is initiated by the user — via native device sharing or the KakaoTalk share button — and theNaru never sends these shares automatically or in bulk.
  • RUFADAA: We comply with the Revised Uniform Fiduciary Access to Digital Assets Act regarding the management of digital legacy content.
  • CA AB 488: We adhere to mandatory charitable disclosure requirements for California.

8. Data Security

  • Information travels between your browser and theNaru over encrypted connections.
  • Our database and stored photos are encrypted.
  • Location and camera data is removed from photos before they are stored.
  • Our database and photos are stored in the United States, in Amazon Web Services' Northern Virginia region.

9. User Content & Intellectual Property

  • Memorial Content: Families retain ownership of all content they upload (photos, text, guestbook entries).
  • License Grant: By uploading content, you grant theNaru a non-exclusive, royalty-free license to display and distribute that content solely for the purpose of operating the memorial page.
  • Guestbook Moderation: Families and Funeral Directors may hide guestbook entries at their discretion. theNaru reserves the right to remove content that violates these Terms.

10. Limitation of Liability

theNaru is a technology platform that facilitates digital memorials. We are not responsible for the accuracy of memorial content provided by users. theNaru is not liable for any disputes between guests, families, funeral homes, or churches arising from the use of this platform. Flower fulfillment is handled by independent funeral homes or administrators. theNaru is not responsible for delivery delays, quality, or availability of floral arrangements.

11. Termination

theNaru reserves the right to suspend or terminate any account that violates these Terms. Funeral Directors may have their accounts reviewed and suspended if flagged during async Slack review following self-registration. Memorial pages may be archived or removed at theNaru's discretion if found to contain fraudulent content.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of California. Any disputes arising from the use of this platform shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in the State of California.

13. Changes to These Terms

We may update these Terms. We post the new version on this page with a new date, and changes apply from that date. If you keep using theNaru after a change takes effect, the updated Terms apply to you.

14. Cancellation Policy

You may cancel a Korean wreath (근조화환) order before delivery. A full refund is available within 2 hours of placing your order AND before the florist confirms it. Once either condition is no longer met — the 2-hour window has passed or the florist has confirmed — cancellations are refunded at 50%, because the florist has already begun preparing your arrangement.

Ribbon text (조사) cannot be edited after submitting your order. To change the ribbon text, please cancel your order and place a new one.

15. Refund Policy

Refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your card issuer.

theNaru absorbs the payment-processing fee on refunds — you will receive the stated refund amount in full (100% refund) or at 50% without any additional deduction. No separate refund processing fee is charged.

16. Who Can Use theNaru

  • Memorials may be created only by funeral homes located in the United States and by people who live in the United States.
  • You must be at least 18 years old to create or manage a memorial or to place an order.
  • Anyone may view, RSVP to and share a published memorial.
  • Children under 13 should not give us personal information.

For questions about these Terms, contact us at support@thenaru.app